General Homeplug
1.
Q: What’s the speed of HomePlug operate over a standard home power line network?
2.
Q: What’s the Estimated Range of HomePlug?
3.
Q: Will HomePlug work in any home?
4.
Q: Will HomePlug signal pass through circuit breakers?
5.
Q: Does HomePlug cause any interference with other my other home networking
device?
6.
Q: Can my neighbor receive my HomePlug signal?
7.
Q: How many HomePlug devices do I need to setup a PowerLine network?
8.
Q: In order to making the HomePlug Ethernet Bridge working properly, do I have
to install the HomePlug Configuration Utility on every single computer who has
the HomePlug device into it?
9.
Q: Any O/S requirements to run the HomePlug configuration utility?
10.
Q: Can I connect my HomePlug device to an extension cord or an UPS?
11.
Q: Does Homeplug work with AC input 100 – 240V?
12.
Q: Can I use other HomePlug brands with this one?
13.
Q: Will anything happen if lighting strikes my house?
14.
Q: Can I connect my HomePlug Ethernet Bridge to my Ethernet enabled
PS2/Xbox/other device?
15.
Q: Why is it that my HomePlug units do not find each other using the
configuration utility?
PE 902-EB
16.
Q: What is the difference between a Bridge and a Node on PE 902-EB?
17.
Q: What O/S does the PE 902-EB Node driver support?
18.
Q: How do I install and uninstall the PE 902-EB Node driver to a computer?
19.
Q: How do I know if I am running a Node mode or Bridge mode with my PE 902-EB?
20.
Q: What’s the Normal/Uplink button for? It locates on the right hand side of my
PE 902-EB’s front panel?
21.
Q: Does PE 902-EB work with AC input 100 – 240V?
PE 901-UI
22.
Q: What O/S does the PE 901-UI configuration utility and driver support?
23.
Q: How can I manually install the HomePlug USB driver from the CD?
24.
Q: How do I ensure my HomePlug USB driver is install properly?
PE 901-UI / PE 902-EB
25.
Q: What’s the possible reason for my Homeplug configuration couldn’t detect why
local PE 902-EB / PE 901-UI?
26.
Q: How do I fast determine my PE 902-EB / PE 901-UI is a defective unit?
27.
Q: Got blue screen after install the PE 902EB / PE 901-UI HomePlug utility on my
win 98 SE/ ME workstation
PE 902-EBx
28.
Q: Does PE 902-EBx work with AC input 100 – 240V?
29.
Q: How do I find out what’s my Link Quality of my HomePlug device?
30.
Q: Why my signal strength is Poor?
31.
Q: Got Error message when I try to open my HomePlug configuration utility?
32.
Q: What does the ‘HP’ LED mean on my PE 902-EB?
33.
Q: How do I fast determine my PE 902-EBx a defective unit?
34.
Q: How many PE 902-EB that I can install on one PowerLine network?
35.
Q: What O/S does the PE 902-EB configuration utility support?
PE 903-EB
36.
Q: What O/S does the PE 903-EB configuration utility support?
37.
Q: What does the ‘HP’ LED mean on my PE 903-EB?
38.
Q: How do I fast determine my PE 903-EB a defective unit?
PE 904-R
39.
Q: The Ethernet LED doesn’t light up on my HomePlug Ethernet router?
40.
Q: My PWR LED’s doesn’t light up after I plug the Broadband Powerline router
directly into a wall plug?
41.
Q: How do I setup a VPN (Virtual Private Network) PPtP?
42.
Q: I can’t seem to log onto the ‘Broadband Powerline router’ Configuration page
(http://192.168.8.1)
43.
Q: Does the Broadband Powerline router come with firewall protection?
44.
Q: Can I turn the firewall function off?
45.
Q: I have two computers or more and one of them is able to go online but the
other one says “IP Conflict” or just can’t go online?
46.
Q: I have several static IP addresses and would like to run them with my
Broadband Powerline router, how can I do that?
47.
Q: How many HomePlug devices do I need to setup a PowerLine network with my
HomePlug router?
48.
Q: What does the WAN port do on the HomePlug router?
PE 909-UI
49.
Q: What O/S does the PE 902-EB configuration utility and driver support?
50.
Q: How can I manually install the HomePlug USB driver from the CD?
51.
Q: How do I ensure my HomePlug USB driver is install properly?
1. Q: What’s the speed of HomePlug operate over a standard home power line network?
2. Q: What’s the Estimated Range of HomePlug?
3. Q: Will HomePlug work in any home?
A. Any home with copper wiring built-in, since some of the older houses built before 1950 might have older wiring, it may not work in these instances..
4. Q: Will HomePlug signal pass through circuit breakers?
A. Yes, HomePlug signal will have no problem passing through circuit breakers but not through power transformers.
5. Q: Does HomePlug cause any interference with other my other home networking device?
A. No, HomePlug operates in a different frequency band than other power line control devices and can co-exist with technologies as X-10, CEBus, and LONworks.
6. Q: Can my neighbor receive my HomePlug signal?A. It is possible for your neighbor receive your HomePlug signal between two adjacent homes. To prevent this happen, please enable the 56-bit DES security encryption on your HomePlug Device. To do that, you must run the HomePlug Configuration Utility on each HomePlug device in your power line network. This will only allow computers with the same security password to be able to receive information.
7. Q: How many HomePlug devices do I need to setup a PowerLine network?
A. You must need two or more HomePlug devices to setup a PowerLine network.
8. Q: In order to making the HomePlug Ethernet Bridge working properly, do I have to install the HomePlug Configuration Utility on every single computer who has the HomePlug device into it?
A. The HomePlug configuration utility will only operates on win98 SE /ME /2000 /XP.
10. Q: Can I connect my HomePlug device to an extension cord or an UPS?
A. Yes, HomePlug devices can be plugged onto extension cords, but please note that this will reduce the PowerLine signal strength of the connection. Sometime it may even reduce it to zero! Please use a wall outlet if it’s possible. HomePlug devices do not work with UPS at this time.
11. Q: Does Homeplug work with AC input 100 – 240V?
A. Yes, PE 902-EBx, PE 903-EB, and PE 909-UI works with AC input 100 – 240V.
12. Q: Can I use other HomePlug brands with this one?
A. Yes. However, it’s not recommended to mix HomePlug units with other brands as the internal board may be slightly different. As long as all HomePlug devices under the HomePlug 1.0 Specs, then they should be OK.
13. Q: Will anything happen if lighting strikes my house?
A. All our HomePlug devices have lighting protection build-in. It will only cause the internal board of the HomePlug device to short circuit. However, it will not damage your computer or anything plug in with it.
14. Q: Can I connect my HomePlug Ethernet Bridge to my Ethernet enabled PS2/Xbox/other device?
A. Yes. Because HomePlug Ethernet Bridge is a fully plug N play device, no driver installation require.
15. Q: Why is it that my HomePlug units do not find each other using the configuration utility?
A:
· Plug them both into the same power outlet, and then make sure the LED light on the units light up. If the lights do not turn on try another power plug.
· Make sure that the units are not plugged into a power surge protector, or an extension cord (sometimes the signal cannot be sent through these devices).
· Power-cycle the units by unplugging the units and waiting a couple of minutes and plug the units back in.
· Check the encryption on the HomePlug units. To change the encryption, you need to connect them directly to the computer. The default encryption on all the GigaFast HomePlug units is “HomePlug”.
(14 Mbps HomePlug Ethernet Bridge Metal Casing)
16. Q: What is the difference between a Bridge and a Node on PE 902-EB?
A: The PE 902-EB can operate in two modes: Node and Bridge. As a Node, only one computer can be connected to the PE 902-EB and driver must be installed from the setup CD to your computer. As a bridge, a switch or router is connected to the PE 902 BE and other computers are connected to the switch or router. This mode does NOT require driver installation. A same password HomePlug network can only allow two PE 902-EBs to operate as Bridge mode at any given time. How ever, there can be any number of PE 902-EBs operating as Nodes mode.
Bridge Mode:
The following HomePlug product can be used as a Bridge:
PE902-EB, PE902-EBx, PE902-EBc and PE903-EB
Bridge mode is set automatically when you connect these products to a device. For example: router, switch, hub, etc.
17. Q: What O/S does the PE 902-EB Node driver support?
A: PE 902-EB Node driver will only support Win98 / ME /2000 /XP. If you have any another O/S then the above, then you might have to run it in Bridge mode.
18. Q: How do I install and uninstall the PE 902-EB Node driver to a computer?
A: You have to run the setup CD. When you see the screen shot at below. If you click Yes button, the InstallShield will automatically install the Node driver for you. On the other hand, if you Click No or Not Sure button, the InstallShield will not install the Node driver for you or uninstall the Node driver from your computer if you have previously install before.
19. Q: How do I know if I am running a Node mode or Bridge mode with my PE 902-EB?
A: Since the Node driver only support Win98 SE/ ME/ 2000/ XP. If your PE 902-EB is plug in with other O/S then the above version or a non-O/S device, then it must be operate in bridge mode. How do ensure if you are running a Node mode, if you are plug in your PE 902-EB into a Win98 SE/ ME/ 2000/ XP. Please run the setup CD again, make sure you click Yes button, when see the screen shot on the above FAQ.
20. Q: What’s the Normal/Uplink button for? It locates on the right hand side of my PE 902-EB’s front panel?
A: This is the switch button for you to switch that Ethernet port from Normal to Uplink. When you plug a Ethernet cable into it, if you see the green LED on the right upper corner of your Ethernet port, then you don’t have do nothing. Otherwise, push one time to make sure the green LED is light up. On the second version of PE 902-EB, you don’t see a switch button on the right hand side that because the build-in Ethernet port is the auto uplink Ethernet port.
21. Q: Does PE 902-EB work with AC input 100 – 240V?
A: If you don’t see a 240V stick at the bottom of your unit, then it should support 110V only.
(14 Mbps HomePlug USB Adapter Metal Casing)
22. Q: What O/S does the PE 901-UI configuration utility and driver support?
A: Win98 se/ ME/ 2000 /XP
23. Q: How can I manually install the HomePlug USB driver from the CD?
1. Go to property of your Homeplug USB adapter in the device manger
2. Click reinstall driver or update driver button
3. Browse to the following path to your CD-Rom
EX: D:\USB\program files\HomePlug\USB Drivers
* If your HomePlug USB adapter did show in your device manager, please unplug the power cord for 3 seconds and re-plug in again.
24. Q: How do I ensure my HomePlug USB driver is install properly?
A: Go to property of your Homeplug USB adapter in the device manger; make sure your Device status indicates This device is working properly.
25. Q: What’s the possible reason for my Homeplug configuration couldn’t detect why local PE 902-EB / PE 901-UI?
26. Q: How do I fast determine my PE 902-EB / PE 901-UI is a defective unit?
27. Q: Got blue screen after install the PE 902EB / PE 901-UI HomePlug utility on my win 98 SE/ ME workstation
Case:
After install the HomePlug utility on win98se/ME workstation, when you restart pc again, “winplcman.exe is run” you get a fatal exception error on a blue screen. PC is hanging won’t log into widows normally.
Fix:
This is a common problem with Win 9X family. What you have to do is uninstall the drivers or when your computer is first booting up, press F7 and boot in safe mode. Now that you’re in safe mode you have to right click my computer and go to properties and click on the device manager tab. Then scroll down to network adapter -> Disable all adapters relate to VPN or AOL adapter Then after disabling restart your computer and boot up normally and it should work fine after that.
(14 Mbps HomePlug Ethernet Bridge Plastic Casing)
28. Q: Does PE 902-EBx work with AC input 100 – 240V?
A. Yes, PE 902-EBx works with AC input 100 – 240V.
29. Q: How do I find out what’s my Link Quality of my HomePlug device?
A. Run the HomePlug Configuration Utility, it will show your Link Quality.
30. Q: Why my signal strength is Poor?
Case:
1. Your local HomePlug device is too far away
2. Your local HomePlug device isn’t work properly
Fix:
1. Plug it directly to your computer or the plug close to your computer
2. Turn off your utility leave the unit power unplug for 5 seconds and plug back in again wait 30 seconds run your utility again
* In some case, restart your computer will help you solve this problem, too.
31. Q: Got Error message when I try to open my HomePlug configuration utility?
1. you don’t have a PE 902-EBx plug in directly or close enough with your computer
2. Your PE 902-EBx might be power on.
3. Your computer’s Ethernet cable might not be plug in properly with your PE 902-EBx or your network
4. You don’t have administrator right with your windows account
5. Your PE 902-EBx is a defective unit.
32. Q: What does the ‘HP’ LED mean on my PE 902-EB?
A: ‘HP’ LED will only light up, if it detects other HomePlug unit in the same PowerLine network within the range. On the other hand, if your ‘HP’ LED is off, that means it doesn’t detect any other HomePlug units in the same PowerLine network within the range.
33. Q: How do I fast determine my PE 902-EBx a defective unit?
34. Q: How many PE 902-EB that I can install on one PowerLine network?
A: Recommend 16 units on the same password PowerLine network.
35. Q: What O/S does the PE 902-EB configuration utility support?
A: Win98 se/ ME/ 2000 /XP
(4 port 14 Mbps HomePlug Ethernet Bridge)
36. Q: What O/S does the PE 903-EB configuration utility support?
A: Win98 se/ ME/ 2000 /XP. Plus MAC OS 9 and OS X utility will also include on the setup CD.
37. Q: What does the ‘HP’ LED mean on my PE 903-EB?
A: ‘HP’ LED will only light up, if it detects other HomePlug unit in the same PowerLine network within the range. On the other hand, if your ‘HP’ LED is off, that means it doesn’t detect any other HomePlug units in the same PowerLine network within the range.
38. Q: How do I fast determine my PE 903-EB a defective unit?
(3 port 14 Mbps HomePlug Broadband Router)
39. Q: The Ethernet LED doesn’t light up on my HomePlug Ethernet router?
A. Most likely, if the Ethernet LED doesn’t light on your Broadband Powerline router is because the Ethernet port on it doesn’t detect a LAN connection. Check your Ethernet adapter on your computer; make sure its enable and working properly. Also, check your Ethernet cable, make sure you use the right type, it’s plugged in correctly, and it’s working properly.
40. Q: My PWR LED’s doesn’t light up after I plug the Broadband Powerline router directly into a wall plug?
A. Test that wall plug with other electric devices first, make sure that wall plug is working properly. Then, try to plug your HomePlug device again, if the same problem happens again, plug both HomePlug units into adjacent sockets, and see if the lights light up.
41. Q: How do I setup a VPN (Virtual Private Network) PPtP?
A: Please note that this router supports only PPtP Packet Pass-Through. This is not a actual VPN router. First you need to understand that there are three protocols of VPN software. They are the following:
The router itself does not have a VPN function. It is allowed PPtP Packet Pass-Through To setup a PPtP Packet Pass-Through on this HomePlug router, please go to:
The steps above will allow the packets to pass through. Reason for this is because if this function is not enabled, the router will automatically block the packets that are coming and out of the router.
42. Q: I can’t seem to log onto the ‘Broadband Powerline router’ Configuration page (http://192.168.8.1)
A: If you have already followed the instructions from the manual and still can’t log onto it:
43. Q: Does the Broadband Powerline router come with firewall protection?
A: Yes, a built-in hardware firewall is placed inside of the router. It protects intruders hackers from vandalize your information.
44. Q: Can I turn the firewall function off?
A: You can’t turn the firewall off, but you can make yourself seen on the WAN side. To do this, just enable ‘DMZ’ and that should allow others to see you or your server.
45. Q: I have two compute465ore and one of them is able to go online but the other one sas “IP Conflict” or just can’t go online?
A: If you have an IP conflict within the network, do an IP release and renew then restart the computers to see if that helps. If only one of the computers does not work, then do the IP release and renew on that particular computer. If none of it helps, turn the router off and turn it back on after few minutes.
46. Q: I have several static IP addresses and would like to run them with my Broadband Powerline router, how can I do that?
A: First off you have to go to the router’s configuration page (http://192.168.8.1):
47. Q: How many HomePlug devices do I need to setup a PowerLine network with my HomePlug router?
A. You must need at least one more to setup a PowerLine network with this HomePlug router.
EX: one broadband PowerLine router connects with your broadband modem and one HomePlug Ethernet bridge plug in with your pc.
48. Q: What does the WAN port do on the HomePlug router?
A: WAN port is design for you to plug in with your broadband modem or from other network. All computers plug in other three Ethernet port on the HomePlug is other secure local area network.
(14 Mbps HomePlug USB Adapter Wall Mount)
49. Q: What O/S does the PE 902-EB configuration utility and driver support?
A: Win98 se/ ME/ 2000 /XP
50. Q: How can I manually install the HomePlug USB driver from the CD?
1. Go to property of your Homeplug USB adapter in the device manger
2. Click reinstall driver or update driver button
3. Browse to the following path to your CD-Rom
EX: D:\program files\GigaFast\USB Drivers
* If your HomePlug USB adapter did show in your device manager, please unplug the power cord for 3 seconds and re-plug in again.
51. Q: How do I ensure my HomePlug USB driver is install properly?
A: Go to property of your Homeplug USB adapter in the device manger; make sure your Device status indicates ‘This device is working properly’.
